Improving the Patient Experience with Real-time Data 

Innovative Patient Experience Solutions by Experiencia 

Today, healthcare organizations evaluate patient experience through post-experience surveys. But this approach is reactive and limits feedback to a strict framework. Plus, most of the time the responding patients have already left the hospital, so it is too late to make a difference to them.

With predictive insights powered by augmented intelligence, Experiencia leverages science and historic data to better serve the patient today. Root cause diagnostics quickly pinpoint dissatisfaction, integrating patient experience data to arm staff with the right information. In-platform and in-person communication with nursing staff ensures active listening and support for the customer experience. Additionally, Experiencia provides menu design support tailored to customer preferences, fast service recovery and speaking points for staff to foster meaningful patient relationships. 

• Predictive insights powered by augmented intelligence that leverages science and historic data to better serve the patient today. 
• Root cause diagnostics to quickly pinpoint the causes of patient dissatisfaction.  
• Integration of patient experience data to arm staff with the right information for the right patient.  
• In-platform and in-person communication with nursing staff to ensure non-clinical staff are actively listening to your nurses to better improve patient experience. 
• Menu design support to meet the unique preferences and needs of your customer population.  
• Fast and responsive service recovery to ensure all patient issues are rectified in a timely manner. 
• Speaking points for staff to build relationships through meaningful conversations with patients based on their individual needs.