Sodexo Live! Partners with L Marks and Launches New North America Innovation Lab
GAITHERSBURG, Md. (August 1, 2022) – Sodexo Live!, the hospitality partner to the world’s most iconic venues, has partnered with innovation specialist L Marks to launch the Sodexo Live! Accelerator for North America.
The Sodexo Live! Accelerator will be the first program of its kind in North America. For the delivery of this program, Sodexo has partnered with L Marks, an innovation specialist with experience in running over 80 innovation initiatives with some of the world's leading, most well-respected companies.
Sodexo Live! was launched last year by Sodexo Group, reaffirming its expertise in sports, events and hospitality. Sodexo’s Accelerator innovation program has already seen success in China, Brazil, India, France and Sweden, and partnered with L Marks for the UK and Ireland market in 2021.
Three opportunity areas have been identified that align with core business goals of delivering first-class service to today’s fans and guests, and exceeding client partner expectations. Starting today, L Marks is kick-starting its scouting campaign to find start-ups and scale-ups with innovative and scalable solutions that address these three themes:
- Service Excellence: At the heart of every great event are great employees. We are looking for solutions to help internal staffing requirements: attract the best talent, provide consistent training, and retain our incredible staff.
- Guest and Fan Experience: Sodexo Live! creates exceptional moments. In order to better serve our guests, we are looking toward more personalization of event experiences, digitization of touchpoints, ease of service, and future-forward virtual expansion.
- Operational Optimization: As a large organization providing a wide variety of services, we constantly seek to innovate our internal operations. We hope to improve cross-venue interoperability, better utilize our public and transactional data to provide key customer insights, and develop predictive analytics for our guests. We are also interested in ways to optimize the use of our spaces on days without programming, to offer additional revenue to our clients and services to our guests.
In addition, the program encourages Wildcard entries, welcoming out-of-the-box solutions to match their wide array of services and venue partners.
Applications close on September 12, 2022 and selected applications will then be invited to pitch their innovative solutions to Sodexo Live! management in mid-October.
Successful start-ups and scale-ups will then be offered the chance to work with industry-leading mentors and subject matter experts and business leaders over a ten-week period to trial and fine-tune their solutions in a live customer environment.
Steve Pangburn, CEO North America, Sodexo Live! said:
"We are never comfortable with the status quo. What makes this program different is the incredible engagement and buy-in that company founders will gain access to at the highest rungs of our organization, as we ideate our offerings for some of the globe’s biggest upcoming entertainment spectacles. This collaboration will drive tangible value for the selected companies and will help Sodexo Live! keep its finger firmly on the pulse of today’s solutions for tomorrow’s live events."
Daniel Saunders, CEO, L Marks said:
“We’re proud to partner with Sodexo, a leader in innovating campus foodservice. This partnership allows AiFi to bring our leading technology to campuses across the country with a proven leader in food services. With Sodexo, we can bring today’s students the ultimate convenience they’re looking for.”