Reassure by Sodexo logoIn senior living communities around the country, new resident occupancy is declining because of residents’ and families’ concerns about safety. With our Reassure infection control program, you can improve your community protection and reassure residents, families, and staff that your environment is safe. We accomplish this by creating a customized disinfection program that meets CMS regulatory guidelines. Here’s what our comprehensive approach entails:

Infection Control Protocol

Reassure is founded on scientifically proven tools and takes a proactive, resident-centric approach to infection control. Every aspect of our disinfection methods meets CDC and EPA standards of regulatory compliance. This unique program is built on three core components: prevention, disinfection, and pulsed UV technology. We use EPA-registered, hospital-grade disinfectants and advanced HVAC and UV-C surface technologies. Our end-to-end quality assurance processes provide failsafe accountability. In addition, we provide training and guidance on hand hygiene and proper use of personal protective equipment, which are the most common deficiencies in long-term care.


For extra reassurance, Bureau Veritas—a world leader in testing, inspection, and certification—tracks your customized disinfection program. Bureau Veritas’s SafeGuard Hygiene Excellence Assurance label identifies communities that meet stringent requirements to minimize the risk of virus spread and adhere to best-in-class hygiene and safety protocols.

Risk Assessment and Effectiveness Monitoring

Identifying infection risks throughout your community is an important first step to protecting the health and well-being of your residents, staff, and guests. We will work with you to examine all of your spaces and processes, including the routine daily activities of everyone who lives in, works in, and visits your community. Our detailed risk assessment and customized effective solutions mitigate or eliminate risks. Our goal is ensuring the safety of the person-centered care that your community provides.

Resident Experience

Earning the trust and confidence of residents and their families is the cornerstone of any strong community. Therefore, being proactive about protecting the health and safety of everyone who sets foot in your community is a smart way to ensure your success for years to come. We can help you demonstrate your commitment to safety in ways that build trust and put minds at ease. We’ll create signage that shares useful information and offers reassurances and gentle reminders of the protocols in place (e.g., EcoLab clean signage, Bureau Veritas audit and certification, etc.).

Contact us to learn more about our Reassure infection control program.