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Quality standards and regulatory requirements are everchanging in healthcare. Staying abreast of current requirements from government agencies (e.g., FDA and CMS) and its accrediting organizations is critical to maintaining participation in the Medicare and Medicaid programs, as well as reducing liability risks.

When you work with us, we work to ensure full compliance with all applicable statutory and regulatory requirements while taking as much of the burden off of you as possible. Sodexo Healthcare HTM offers:  


Our Comprehensive Approach

  • Plan

    Customized to your needs

  • Monitor

    KPIs and implement corrections

  • Report

    Outcomes and recommendations

  • Advocate

    For patient safety and improved care


Quality Management System (QMS) - We leverage an international QMS standard to establish our policy, procedures and objectives to ensure and continually improve service quality

Training - Our staff are trained on technical service as well as in the QMS to ensure alignment to your quality objectives as well as to regulatory compliance requirements

Continuous Improvement - We perform on-site audits to verify compliance, collect feedback from our customers and staff, and learn from local best practices to turn them into nationwide standards for the benefit of our clients


Global Benchmarking

We continually benchmark our performance against competitors and in-house HTM teams in the United States, as well as in other countries. This process allows us to learn how to continually improve our performance to ensure regulatory compliance, enhance patient safety and improve equipment reliability and availability, while considering financial outcomes, productivity, staff development and retention and customer satisfaction.

Continuous improvement-compliance-financial-productivity-satisfaction-staffing


Innovation in HTM Compliance

We are constantly working with the U.S. Congress and state legislatures, as well as federal agencies like the Federal Trade Commission (FTC) and  Food and Drug Administration advocating for healthcare delivery organizations to be able to freely choose their preferred service providers, also know as the Right to Repair, considering the response time and quality and costs of those services, so they can continue to focus on providing the best care for their patients.