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Creating Unforgettable Airline Lounge Experiences

Providing outstanding hospitality in a successful airline lounge begins with understanding each customer's journey. What needs do business travelers have vs. leisure travelers? How do frequent flyers differ from first-time flyers? We listened. We learned. Now we’re the world leader in this market.

With a portfolio of over 170 lounges and more than 20 years of experience in this area, we provide total lounge management for your premium travelers.  We increase operating efficiency and optimize value by bringing the latest insights to your fingertips from our team of data experts. Most importantly, we meet the spoken and unspoken needs of your travelers, creating customer loyalty.

How We Create a Best-in-Class Experience

We recognize the critical revenue impact your premium travelers have on your business and how important it is to differentiate your business in the air. We create a premium on-ground guest experience that reflects your brand values and creates lifetime loyalty. We help our clients achieve this thanks to our holistic approach.

Creative, Delicious Meals, Use Local Ingredients

Our Love of Food is at the heart of our company. We invest in our chefs and source the best, local ingredients to bring creativity to the menu. We delight and surprise our guests not only with incredible flavors, but with healthy options that anticipate their needs (allergens, dietary requirements, etc.), and positively impact their health and well-being by reducing dehydration and inflammation.

Best Food for Travelers

A Global Footprint Allows Seamless Management

Our market reputation and large portfolio not only speak for our experience, they also speak to our ability to easily manage and procure local vendors, including fresh, local produce for our premium food service – a pillar of Sodexo values. Additionally, our global expertise allows us to understand different cultures and guest attitudes, to make everyone feel welcome.

Fresh, Local Vendors

Digital Solutions Bring Innovation and Improve Performance

Technology is an important part of our solution – from efficiency-enhancing applications to providing key data on the guest experience, our digital solutions mean that clients have easy access to meaningful reporting and benchmarking information. Together, we can analyze performance and drive informed decision making and continuous improvement.

Sodexo Digital & Innovation

Committed Employees Serve the Business

We expect our team to provide guests with intuitive exchanges and personalized experiences. Sodexo’s unique Aviation Academy is our online and interactive mobile based training, communication and community platform. We offer our teams multiple programs, covering all aspects of our services, talent development, leadership, safety, compliance, and technology in 250+ online courses.

Careers

Our Social and Sustainable Commitments Resonate with Premium Travelers

Sodexo is the first global food services company to connect its financing to action to prevent food waste. Our site managers use WasteWatch to rapidly and easily capture food waste data and take action to drive behavioral change. We are also a champion for diversity in the workplace, as a top employer for women, and through our Supply Chain Inclusion Program, as well as working to Stop Hunger.

Learn more about Stop Hunger

Our Top-tier Airline Lounges

See the top-tier airlines and lounge operators that trust us year after year with their lounges across the world.  

 

 

Our Global Footprint

170 lounges operating across five continents. 30 million passengers served annually. 5,000 lounge managers. 20 years of experience. No one knows airport lounges like we do.

 

How can we help?

Interested in how we can help you build traveler loyalty?

Lynn Knight, Global Head of Business Development Airline Lounges

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